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Example client (placeholder) · United Kingdom · 2026

Example Project: AI Support Assistant

Placeholder case study: a RAG support assistant for a UK B2B SaaS team. Replace with a real project.

Example Project: AI Support Assistant cover

Results

Example metric
XX%
Example metric
Xx
Example metric
XX days

The challenge

A B2B SaaS support team drowning in repeat tickets, with answers scattered across docs, Slack and old emails.

What we did

A RAG assistant grounded in the help centre and ticket history, with citations, human handoff and an admin to review answers before they ship.

Context

Placeholder case study. A B2B SaaS support team drowning in repeat tickets, with answers scattered across docs, Slack and old emails.

What we built

A RAG assistant grounded in the help centre and ticket history, with citations, human handoff and an admin to review answers before they ship.

How it went

Replace this with the real story: timeline, the decisions that mattered, what shipped and what changed for the client. Real numbers only, with the client’s sign-off.

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Screens

Example Project: AI Support Assistant screenshot 1

More work

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